We have a 07-day return policy, which means you have 07 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at connect@artvala.com.

Please note that returns will need to be sent to the following address:
140, 1st Floor, Beside Varun Enterprise, Kapodara, Surat, GJ-395006.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at connect@artvala.com.


1. Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


2. Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products).

We also do not accept returns for hazardous materials, flammable liquids, or gases.

Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


3. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


4. European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification.

As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

You’ll also need the receipt or proof of purchase.


5. Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at connect@artvala.com.


6. Refunds for Online Courses

When you purchase a program on ArtVala, you agree to our Terms & Conditions and refund policy.

Refunds are provided only if the particular course has a specific refund policy/guarantee. Otherwise, Once purchased, our courses, workshops and/or services cannot be cancelled and are non-refundable.

You may however choose to join a different batch (in case of online and offline courses or workshops) or let another candidate attend the course or workshop instead of you (for both online and offline courses or workshops).

The completion certificate will only be issued once and in the name of the candidate attending the complete course or workshop after passing the required examination or completing the given assignment (whichever is applicable).

If you have any additional questions or would like to request a batch change or candidate name transfer, feel free to contact us on the respective support mails mentioned in the FAQ section of the course or workshop.

The request for batch change or candidate name transfer should be made at least 48 hours prior to the start of the course or workshop, post which you will not be eligible for any changes in batch or candidate name.

If a candidate fails to attend the course or workshop, he/she will be marked absent and no extended access will be provided over above the mentioned validity of modules/lessons. The candidate is also not eligible for a refund.

Any batch transfers, refunds or cancellations are at the discretion of ArtVala.

For any technical issues that you face, the first step of action would be to contact the respective support mails mentioned in the FAQ section of the course or workshop. Our support team will help you with the technical issue. The time of response shall be a minimum of 2 working days. In case we are unable to help with your technical issue, a FULL refund will be initiated. This is applicable only to technical issues.